Returns, Refunds, Cancellations and Exchanges
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 3 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
You need to mail the details (product photographs of the faulty/wrong items received, Invoice and the Package in which you received the products) at Customercare@jaqulineusa.com
Once you get a confirmation from our side that the items can be exchanged or returned, you will need to self-ship the product via any reliable courier partner at our warehouse address mentioned below. Once product is received at our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund or replacement will be done. We will also reimburse the courier charges paid by you.
H&B Stores Ltd, 5/1, Site 4, Sahibabad Industrial Area
Pin Code: 201012
Can I cancel my order?
You can cancel order from CANCEL within 24 Hours of Order placement. You just need to give reason for cancellation and leave rest on us. we will not be able to cancel those orders that have already been processed and shipped out by us
Please call us on 7428988625 (Mon - Fri - 10 am to 6 pm) or email us: Customercare@jaqulineusa.com and we will help you in cancelling the order.
Note - Orders can be only cancelled within 24 Hours of Order placement.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7-10 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been received in warehouse.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.