Cancellation by Us
While, we try to ship out every order that has been successfully placed with us, there are some situations in which we may have to cancel orders. We will inform about the cancellation within 48-72 hours of receiving the order. Some of the situations that may result in your order being cancelled include (but not limited to):
Product No Longer Available With us or Temporarily Out of Stock
Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
Inaccurate Or Insufficient Address
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as possible.
Cancellations by the Customer
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us
We hope that you never have to return a product. At the same time, we would be there to help you if you do.
Order was damaged when received
We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. Under the return policy, the customer has to notify us about the damage within 24 hours of receiving the order. Please email the details to us regarding the damaged online orders at Customercare@jaqulineusa.com
Incorrect items received
In case you receive items that are different from the ones you ordered, we will ship the required items to you once we receive the incorrect ones sent to you (please read Return Policy mentioned below for further clarification). Please email the details to us regarding the incorrect items received: online orders at Customercare@jaqulineusa.com
Once the customer has decided that certain items/or entire order needs to be returned, the customer has to follow the process mentioned below:
Notify us about the return within 24 hours of receiving the order. Any delay caused might lead to the cancellation of the whole process. You need to mail the details (product photographs of the faulty/wrong items received, Invoice and the Package in which you received the products) for online orders at Customercare@jaqulineusa.com
Once you get a confirmation from our side that the items can be exchanged or delivered, you will have to courier those to us (in case of wrong item received) as well. Once we receive the items, we will ship the products and also refund the money you spent on the courier.